It is hard to stay open when having your business painted or renovated because the process can be disruptive, but there are ways of maintaining your business. A fresh coat of paint and upgrades will make a world of difference and are important because they will show customers that you care. Some careful planning will allow you to stay open, and the following tips will help:
Break Up Your Place Of Business Into Zones
Setting up zones will allow you to stay open because only one area of your business will be painted or renovated at a time. This would allow you to continue to operate because specific work zones can be set up, and you would be able to divert foot traffic for a few days or to use a different entrance. Without zones, you may have to shut down because the entire area would be affected.
Discuss Ideal Hours
This is an aspect you may be able to negotiate with your painters or contractor, so talk to them about workable hours. If your business experiences slower hours during certain times of the day, for example, you can ask them to work during this time. Or, if your business is closed on weekends, your contractor can work on these days while the office is empty.
Notify All Parties About The Disruption
This is very important because it is the only way people will know about the changes, which will allow them to prepare. Use different forms of communication to notify customers and employees of these changes. Email your staff, talk about the renovation project during your staff meetings and post signs around the building to remind people of the dates. You should also post signs for your customers to notify them of where the painting is taking place and what you’re doing to minimize the inconvenience. This will show them that you care and that you are still in business, which will reduce the risk of complaints.
Install Containment Barriers
This is something you need to discuss with your contractor as it is a must to keep the air quality clean and safe for those who will be in the area.
Respond To Complaints
No matter how well you prepare, you will likely encounter a few complaints, so you need to be ready to handle them. Let your customers know that their input is valuable, and respond with a kind message to show that you care. Responding to complaints is important because it will show that you read customer feedback, which will get them to continue doing business with you. Your response can also include why you are completing the project and that it’s being done to improve your business.